Jeff Lucas

Jeff Lucas
Director of Client Services

• Orchestrates logistical rollouts for High Touch customers 
• Directs a staff of 20 technicians, six support service employees, three supervisors and a manager
• Led initiative to create client intranet site

Setting up his team for success is a preoccupation for Jeff Lucas. As director of client services, Jeff spends his days leading a staff of 30 in providing dynamic, real-time client support. It’s a job he’s held since 1996. Jeff possesses those indefinable qualities that inspire success among his colleagues and confidence among clients. His ability to motivate a team is the reason he was chosen to lead several major logistical efforts, among them the conversion of 1,440 systems within a 14-week timeframe and the rollout of an integrated credit card system for 3,500 retail locations.

For someone who began his college career as a science major, Jeff is also a natural communicator, a skill that has benefited High Touch clients. He developed and implemented a series of intranet sites where the latest software enhancements are posted, and education web casts are available. The Internet bulletin board he designed allows clients to share best practices.

Jeff’s education suggests his varied skill set. Beginning his college studies in science, he began working in technology, where he realized his passion for computers and customer service. He earned his Bachelor’s in Business Administration, and is working on his Master’s. Agility, speed and camaraderie are qualities Jeff engages every day as he leads his client service team. When he’s not setting the stage for great service at High Touch, he puts his skills to work on the ice hockey rink where, coincidentally, he is also known as the set-up guy: guiding his team into position to help score a goal.

In technology, as in sports, you’re only as good as your last win. Jeff continues to prepare High Touch client service for the next strategic play.

“Our team really welcomes our customers. We strive to provide thorough communication, outstanding support and quick response time at any hour.”